Shipping policy

Shipping Policy

Thank you for visiting and shopping at Best Friend Tail. The following are the terms and conditions that constitute our Shipping Policy.

Free Shipping

We offer free shipping on all orders to the United States and Canada. No minimum order required.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We currently ship to the United States and Canada.

United States: Standard shipping typically takes 5–10 business days.

Canada: Standard shipping typically takes 7–14 business days.

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check the status of your shipment. Please allow 48 hours for the tracking information to become available.

Shipping to P.O. Boxes or APO/FPO Addresses

We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.

Customs, Duties, and Taxes

Best Friend Tail is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Best Friend Tail is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at info@bestfriendtail.com so we can assist you.

For any questions related to shipping, please contact us at info@bestfriendtail.com.